Refund policy

🐎 Spirit of the Horse — Returns & Exchanges

At Spirit of the Horse, we want you to love what you bring home.
If something isn’t quite right, we’re here to help.

We accept returns within 30 days of delivery for online orders.

To be eligible for a return, items must be:

To request a return, please contact us at:
📧 info@spiritofthehorsebraggcreek.ca

Once your return is approved, we will provide instructions for sending your item back.

⚠️ Items sent without prior approval will not be accepted.

Return shipping costs are the responsibility of the customer.

Returns must be sent to:

📍 Spirit of the Horse Ltd.

Unit 6, 27 Balsam Avenue, B#872

Bragg Creek, AB T0L 0K0

Canada

If you would like to exchange an item:

Customers are responsible for:

✔️ Return shipping costs
✔️ Shipping costs for the replacement item

This ensures you receive your new item as quickly as possible.

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we will make it right.

The following items cannot be returned or exchanged:

**For health and safety reasons, any items that have been used on a horse cannot be returned.

If you are unsure whether an item is eligible, please contact us before purchasing.

Once your return is received and inspected, we will notify you of approval.

If approved, refunds will be issued to your original payment method.

Please allow several business days for your bank or card provider to process the refund.

We’re always happy to help.